Switching from and old contract to a new one (O2 to O2)

[Anonymous]

Hi, I am a current O2 customer but instead of upgrading through O2 I went through a third party (dial a phone etc.) as the deals are much better.

I want to know how I go about cancelling my old contract and switching the number over my new contract.

My new phone is also a nexus 4 but I have been sent an old sim card and need a micro sim card, can O2 send me a micro sim or do I have to buy a sim card cutter?

[adamtemp64 · Accepted solution]

o2 will supply a micro sim and transfer all old info over once you cancel the existing contract.

Ring 202 from the old phone and explain what you want to do

[Anonymous]

Call 202 from your old number and go through the options for leaving. the cancellation/retention department can sort out your issue.

As for a new sim, they can order one or you can pick one up at a store (may be quicker)

[Anonymous]

Thanks for the quick response. I gave customer service a call and they advised to call back after 7 so the new account is on the system 24hrs and they will swap everything from old to new, nice and simple! Could I go to a store before this is swapped and get the micro sim, or will it need to wait?

[adamtemp64]

if you are close to an o2 store pop in and collect the micro sim then when you call they can arrange the sim swap at the time