Switching between contracts

[JulieH6]

My O2 contract ends on 15th February 2020.  I intend to buy a new phone from mobilephonesdirect.co.uk but I want to stay with O2.  Do I need to obtain a PAC code from O2 to switch from one contract to another and do I need to give O2 notice that I want to end my original contract?  I have been trying to get information on live chat but I keep getting cut off and am losing my patience.  Thank you in advance.

[MI5]

@JulieH6 

Get your new contract then call customer service on 202 and ask them to migrate your old number to new account.

This will end your old account so no notice is required and no need for a PAC.

[Bambino]

@JulieH6 You'll need to speak to customer service to ask them to migrate your number. You don't need a PAC. Call 202 from your mobile. Best time to call is 8-8.30 am. Live Chat is generally useless.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

[JulieH6]

Thank you for your quick response.  Just one more question - do I have to wait until 15th February to do this or can I do it as soon as I get my new phone?

[JulieH6]

Thank you for your quick response.

[jonsie]

You can do it at anytime but you do need to pay off the phone in full.

[MI5 · Accepted solution]

@JulieH6 

You'll get a final bill when you migrate your number so anytime now is OK as you will be billed until the 15th Feb anyway.