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Level 1: Joiner
Posts: 4
Registered: ‎16-01-2020
Accepted Solution

Switching between contracts

[ Edited ]

My O2 contract ends on 15th February 2020.  I intend to buy a new phone from mobilephonesdirect.co.uk but I want to stay with O2.  Do I need to obtain a PAC code from O2 to switch from one contract to another and do I need to give O2 notice that I want to end my original contract?  I have been trying to get information on live chat but I keep getting cut off and am losing my patience.  Thank you in advance.

Posts: 115,349
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Registered: ‎04-04-2012

Re: SWITCHING NUMBER FROM ONE O2 CONTRACT TO ANOTHER

@JulieH6 

Get your new contract then call customer service on 202 and ask them to migrate your old number to new account.

This will end your old account so no notice is required and no need for a PAC.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 69: Guiding Light
Posts: 16,810
Registered: ‎31-03-2010

Re: SWITCHING NUMBER FROM ONE O2 CONTRACT TO ANOTHER

[ Edited ]

@JulieH6 You'll need to speak to customer service to ask them to migrate your number. You don't need a PAC. Call 202 from your mobile. Best time to call is 8-8.30 am. Live Chat is generally useless.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 4
Registered: ‎16-01-2020

Re: SWITCHING NUMBER FROM ONE O2 CONTRACT TO ANOTHER

Thank you for your quick response.  Just one more question - do I have to wait until 15th February to do this or can I do it as soon as I get my new phone?

Level 1: Joiner
Posts: 4
Registered: ‎16-01-2020

Re: SWITCHING NUMBER FROM ONE O2 CONTRACT TO ANOTHER

Thank you for your quick response.

Posts: 83,802
Topics: 577
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Registered: ‎04-01-2009

Re: SWITCHING NUMBER FROM ONE O2 CONTRACT TO ANOTHER

Posts: 115,349
Topics: 571
Solutions: 15,766
Registered: ‎04-04-2012

Re: SWITCHING NUMBER FROM ONE O2 CONTRACT TO ANOTHER

@JulieH6 

You'll get a final bill when you migrate your number so anytime now is OK as you will be billed until the 15th Feb anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)