Can someone please help me....we recently renewed our contract with Virgin Media and were told we would have to switch over to O2 for our sons virgin mobile sim, and then the porting issues began.
35 days later and after countless calls to customer services and retentions, no one is able to activate our account so that we have access to the myO2 app. The phone is my sons and he needs to keep and eye on his data and calls and so do we his parents.
O2 keep telling me that it will be done within 24 hours, then 48 hours, then by 6.00pm tonight, then we have to go through a complete months cycle for it to activate - here we are 35 days later and nothing....
Please can some one at O2 look into this, the number registered to me is not the the number we are talking about so please DM me for details.
Thank you.
