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Registered: ‎11-08-2015
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Swapping sim pay & go to pay monthly can I keep credit on old

hi I've ordered a new sim only changing from pay & go to pay monthly - I have £30 credit on old sim can I get refunded for this money ? my new sim is unlimited free minutes and texts. Thanks
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Registered: ‎29-07-2008

Re: Swapping sim pay & go to pay monthly can I keep credit on old

[ Edited ]

If you use the https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form form you can keep your number and any credit should be transferred too.

 

Cheers MI5 I gave the wrong link. Smiley Embarassed

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Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Registered: ‎04-04-2012

Re: Swapping sim pay & go to pay monthly can I keep credit on old

You need to use the keep my number forum to change from payg to contact.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎04-01-2009

Re: Swapping sim pay & go to pay monthly can I keep credit on old

The credit will automatically go onto your pay monthly account.

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Registered: ‎14-01-2013

Re: Swapping sim pay & go to pay monthly can I keep credit on old


@jonsie wrote:

The credit will automatically go onto your pay monthly account.


Which is exactly what happened with me when I changed from PAYG to Contract 3 years ago....Smiley Wink

*The Game Is On*


Anonymous
Posts: 0

Re: Swapping sim pay & go to pay monthly can I keep credit on old

Excellent advice guys Fantastic

Anonymous
Posts: 0

Re: Swapping sim pay & go to pay monthly can I keep credit on old

Is this true for bundles to I will I lose any unused minutes texts etc 

Anonymous
Posts: 0

Re: Swapping sim pay & go to pay monthly can I keep credit on old

Pops * or will I lose * lol

Posts: 88,135
Topics: 532
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Registered: ‎04-04-2012

Re: Swapping sim pay & go to pay monthly can I keep credit on old

You can ask for the change to happen at the end of the month so you don't lose anything.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)