cancel
Showing results for 
Search instead for 
Did you mean: 

Swapping sim pay & go to pay monthly can I keep credit on old

Millylily
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:
hi I've ordered a new sim only changing from pay & go to pay monthly - I have £30 credit on old sim can I get refunded for this money ? my new sim is unlimited free minutes and texts. Thanks
Message 1 of 9
4,129 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need to use the keep my number forum to change from payg to contact.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 9
4,123 Views
8 REPLIES 8

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

If you use the https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form form you can keep your number and any credit should be transferred too.

 

Cheers MI5 I gave the wrong link. Smiley Embarassed

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 9
4,128 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need to use the keep my number forum to change from payg to contact.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 9
4,124 Views

jonsie
Level 94: Supreme
  • 92919 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 4 of 9
4,109 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@jonsie wrote:

The credit will automatically go onto your pay monthly account.


Which is exactly what happened with me when I changed from PAYG to Contract 3 years ago....:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 5 of 9
4,101 Views

Anonymous
Not applicable

Excellent advice guys Fantastic

Message 6 of 9
4,005 Views

Anonymous
Not applicable

Is this true for bundles to I will I lose any unused minutes texts etc 

Message 7 of 9
1,959 Views

Anonymous
Not applicable

Pops * or will I lose * lol

Message 8 of 9
1,958 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You can ask for the change to happen at the end of the month so you don't lose anything.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 9
1,953 Views