cancel
Showing results for 
Search instead for 
Did you mean: 

Swapping numbers

Anonymous
Not applicable

For the past 2 years my sons phone has been under my name, now he has taken out a contract under his own name and would like to use the mobile number that he has been using. We tried texting Swap but after sending the number on the back of the sim therer was a problem.

Message 1 of 2
909 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151744 Posts
  • 650 Topics
  • 28841 Solutions
Registered:
You can't sim swap between contracts.
You both need to be on a call to cs on 202 and they will switch the number between the contracts.
This will end the old contract and generate a final bill.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
905 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151744 Posts
  • 650 Topics
  • 28841 Solutions
Registered:
You can't sim swap between contracts.
You both need to be on a call to cs on 202 and they will switch the number between the contracts.
This will end the old contract and generate a final bill.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
906 Views