Solved: Swapping numbers

Anonymous · ‎31-01-2017

For the past 2 years my sons phone has been under my name, now he has taken out a contract under his own name and would like to use the mobile number that he has been using. We tried texting Swap but after sending the number on the back of the sim therer was a problem.

MI5 · ‎31-01-2017

You can't sim swap between contracts.
You both need to be on a call to cs on 202 and they will switch the number between the contracts.
This will end the old contract and generate a final bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎31-01-2017

You can't sim swap between contracts.
You both need to be on a call to cs on 202 and they will switch the number between the contracts.
This will end the old contract and generate a final bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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