Solved: Swap

Lewandowski · ‎06-10-2021

Hi I have new contract Sim only. I try swap my old Sim for new I need stay same old nr top up for this new contract. Haw long I wheating for swap?

MI5 · ‎06-10-2021

@Lewandowski

If swapping from PAYG to contract you need to call O2 to swap your number. Guide: Coronavirus Community Help and Support

If you are staying on the same type of account, you can do a sim swap yourself Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎06-10-2021

@Lewandowski

If swapping from PAYG to contract you need to call O2 to swap your number. Guide: Coronavirus Community Help and Support

If you are staying on the same type of account, you can do a sim swap yourself Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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