Solved: Swap sim

Kirsty_68 · ‎22-06-2021

I’ve received a new sim today, I am trying to swap sim, all the phones I put the sim in has got no service so can’t text to swap.

MI5 · ‎22-06-2021

@Kirsty_68

Start the process from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-06-2021

@Kirsty_68

Start the process from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎24-06-2021

Hi @Kirsty_68 did you manage to sort this out with the advice given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Swap sim

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Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade