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Level 6: Acolyte
Posts: 153
Registered: ‎05-11-2013

Student Discount code not working?

So I did my upgrade over the phone and the guy said to get my Unidays code and text it to the number 61202 once I got my phone.

I tried this and it says the code isn't recognised but I've double checked it and it is.

And I can't get through to live chat or the phone because they're saying the systems are down?

Is it likely that the message I'm getting is because the systems are down?


Thanks.

Posts: 73,498
Topics: 688
Registered: ‎14-01-2013

Re: Student Discount code not working?

[ Edited ]

Hi @bexinthecity 

Not sure why you aren't getting it. Although if the systems are down, that would be the reason.

  I'm sure you followed the advice here ...

Guide: O2 Open & Friends and Family discounts - How to sign up 

 

If nothing is working I will tag @EmilieT or @Martin-O2  and maybe they can help?

*The Game Is On*


Level 6: Acolyte
Posts: 153
Registered: ‎05-11-2013

Re: Student Discount code not working?

Yeah I’ve followed the advice in the link.

Hopefully I can try again tomorrow but if not some help from the two mentioned tags would be great thanks.
Posts: 73,498
Topics: 688
Registered: ‎14-01-2013

Re: Student Discount code not working?

@bexinthecity 

We have had confirmation that there are problems with the systems today....

Try again tomorrow.

*The Game Is On*


Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: Student Discount code not working?

Good morning @bexinthecity, how are you getting on with this one since you last posted? Do you still need some help?

 

Thanks for the mention @Cleoriff Smiley Happy

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Level 6: Acolyte
Posts: 153
Registered: ‎05-11-2013

Re: Student Discount code not working?

Hi,


I've tried again over the last couple of days and still not working Smiley Sad

Trying to get through to customer services (chat has been down permanently it seems?)

Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: Student Discount code not working?

Thanks for the update @bexinthecity - I've just sent you a Private Message to get a few more details, we'll see what we can do to help on our end Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 73,498
Topics: 688
Registered: ‎14-01-2013

Re: Student Discount code not working?

Thanks @EmilieT  thumbsup

*The Game Is On*