Still says I owe money??

[Dondo]

So my partner gambled on a gambling website, and bet using the option to pay with the phone bill later..😳 so it was over £200 . It cut my phone off and my sons until i pay the bill it said.
So I’ve paid the bill through my O2 and it stillllll says I I’ve the money!! It’s taken it from my account??
Please help!
Thanks
Donna x

[Cleoriff · Accepted solution]

@Dondo 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Bambino]

@Dondo It will take several days for the funds to clear. If you only just paid, probably plan on getting your service back next week. You'll also need to call customer service, as @Cleoriff has suggested, to remove the restrictions on your accounts, which they won't do until they can see that the debt has been cleared.

[jonsie]

Ask them to put a spend cap on your account and also a bar on 'charge to mobile' @Dondo 

[Cleoriff]

@Dondo 

This is worth a read Guide: Tips to avoid unexpected charges on your bill