Default accounts

[LiamJB88]

Hello,

I have 2 old defaulted accounts with 02. I tried to go through usual channels at Head Office around November time with the help of a friend with little success. I was supposed to receive a letter of statements for the debts and figure out a payment which I have never received as of yet.

Hope I can get this resolved as quickly as possible.

Liam.

[MI5 · Accepted solution]

@LiamJB88 

You need to contact payment management.
Details here:
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Or email credit file referrals:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865