Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data speeds

Hi there I’m new to the community so have no idea how it works yet but I’ll have a look round and familiarise myself with how I use this service but in the meantime I have a question about data speeds, my average speed on o2 is between 0.38mbps to 4....

Resolved! I've got my first bill and I haven't even received the SIM card yet!

Got an email with my first bill for 19th December and I'm still waiting for the SIM card! Seems a bit cheeky. Do you have to pay in advance anyway? Cheers. Bruce.

Resolved! Took payment twice want a refund

I have payed my device bill online and over the phone today can I have a refund on the one payment as you should only should have take one payment not 2 many thanks

Resolved! Sim

Could you send a new SIM card out plz as the old sim does not fit in the new phone

Resolved! Upgrade for free

I am interested in upgrading to an iPhone 12pro and wondered what my options are.I would prefer a call back!

Resolved! samsung watch, earbuds

can you get Samsung watch or earbuds on pay monthly like you can a phone?

Resolved! Data no working on iPhone XS

My data has completely stopped working on my iPhone (about a day and a half now). I topped the data up with a bolt on two days ago as it had run out. However, my new monthly allowance came in the day after that anyway. On My o2 it states I have 28.99...

Resolved! Iphone 11 Order confirmed then minutes later email saying its out of stock

I've just placed an order for an Iphone 11 64g, gone through all the security checks and recieved confimation email and legal documents that my order was placed. Moments later I had another email saying my order was out of stock. Why was I not advisd...

Resolved! Can I buy an additional SIM only contract

I need to buy a new SIM for a work phone. When I try to purchase a SIM only contract it asks me if I want a new number. I'm unsure if me requesting this new number will superseed my current contract which I use for personal use. I can't seem to find ...

Resolved! Locked phone

I want to leave O2,I have a new provider but the phone wont accept the new sim card,and on the screen says network locked,I have spoken at length on the webchat about unlocking the phone, the advisor stated will take 7 days and form needs to be fille...

O2

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