Still no service

[Anonymous]

Hi, I have recently moved abroad on a temporary basis. I went over my limit as a pay monthly customer, so called 02 on saturday and spoke to somebody to understand how to make a payment. This individual was not particularly helpful so on Monday 21st Nov I paid the £208 and then my service was withdrawn ??? over 24 hours later I still have no service. 2 very expensive calls to 02 from a borrowed phone have been a waste of time because they tell you to do usual checks (phone off/on mobile dataoff/on carrier off/on sim card out/in) but still no difference.Not a great situation for o2 customers working in remote places with no means of contact - How do I escalate this with no phone? If not sorted within next 6 hours it will cause me issues.

[Beenherebefore]

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@Anonymous wrote:

Tried the chat yesterday and the agent stated "my abilities are limited" sadly I had to agree with him. Useless waste of time!

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Now that's a first......

[Cleoriff]

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@Beenherebefore wrote:

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@Anonymous wrote:

Tried the chat yesterday and the agent stated "my abilities are limited" sadly I had to agree with him. Useless waste of time!

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Now that's a first......

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Yes, Qute an admission to make really...

[jonsie]

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@Cleoriff wrote:

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@Beenherebefore wrote:

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@Anonymous wrote:

Tried the chat yesterday and the agent stated "my abilities are limited" sadly I had to agree with him. Useless waste of time!

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Now that's a first......

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Yes, Qute an admission to make really...

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I like honesty.... quite admirable! 

[Marjo]

Hey how are you doing with this issue @Anonymous and @Mn12? Any progress?

[Mn12]

Hi Marjo. During yet another live chat session, i was asked to switch my iphone to manual selection of network, and it worked. I had tried that the previous day with no success. I remain unhappy with O2 treatment of me.