Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Anonymous
Posts: 0

Spending rewards

I have accumulated £35 in pay & go rewards. I wanted to spend this on accessories in the online shop. I signed into my account and having selected my purchases there is no option to redeem my rewards - just a choice of payment cards. I've 'chatted' online to O2 but still no luck. Has anyone managed to spend their rewards in the online shop? I understand I can go instore but find this inconvenient.

 

Anonymous
Posts: 0

Re: Spending rewards

Anonymous
Posts: 0

Re: Spending rewards

[ Edited ]

Yes, that's where I would like to spend my points...no facility here to spend online on accessories

Anonymous
Posts: 0

Re: Spending rewards

[ Edited ]

Does the link in my last post  I gave work for you?

 

http://news.o2.co.uk/2012/09/24/save-or-claim-your-o2-rewards-whatll-it-be/

Anonymous
Posts: 0

Re: Spending rewards

Already been there and there is no facility to spend rewards online on accessories...

Anonymous
Posts: 0

Re: Spending rewards

[ Edited ]

Either go instore or speak to customer service again to see if there is any way around it 

 

http://www.o2.co.uk/termsandconditions/rewards/pay-and-go-rewards

Community Manager
Posts: 7,867
Registered: ‎23-07-2014

Re: Spending rewards

Hey @Anonymous did you find out in the end how to redeem your rewards? Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Anonymous
Posts: 0

Re: Spending rewards

No, no-one has come up with a way to spend points in the o2 online store. Points can be spent online on shopping vouchers or extra credit. I was told to book a guru to redeem points when I went into an o2 shop - seems a waste of their time/training for something so basic...

Level 1: Joiner
Posts: 1
Registered: ‎23-01-2019

Re: Spending rewards

Nope, I am trying to use (supposed) rewards to add credit to my phone and the hyperlink to the rewards page doesn't work. Now having tried a couple of times I am finding that I can't even get to the page that shows the box for MyO2 Rewards because they are "really busy". What a crock.