on 17-04-2017 15:28
I have accumulated £35 in pay & go rewards. I wanted to spend this on accessories in the online shop. I signed into my account and having selected my purchases there is no option to redeem my rewards - just a choice of payment cards. I've 'chatted' online to O2 but still no luck. Has anyone managed to spend their rewards in the online shop? I understand I can go instore but find this inconvenient.
on 24-04-2017 17:30
Hey @Anonymous did you find out in the end how to redeem your rewards?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
on 24-04-2017 18:07
No, no-one has come up with a way to spend points in the o2 online store. Points can be spent online on shopping vouchers or extra credit. I was told to book a guru to redeem points when I went into an o2 shop - seems a waste of their time/training for something so basic...
on 23-01-2019 23:23
Nope, I am trying to use (supposed) rewards to add credit to my phone and the hyperlink to the rewards page doesn't work. Now having tried a couple of times I am finding that I can't even get to the page that shows the box for MyO2 Rewards because they are "really busy". What a crock.