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Spendcap

St77
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I put a spend cap on over 24 hours ago, but still can't use it any ideas what I am doing wrong.

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MI5
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@St77 

A spend cap prevents you from making purchases.

You need to remove the cap to but stuff on your account.

You also need to register for charge to mobile first. 

https://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
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@St77 

Not sure what you are trying to do?

Read this guide on spend caps  Guide: Spend caps on O2 

*The Game Is On*

Girl in a jacket
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St77
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Hi and thanks for replying, I spoke with O2 over 24hours ago set in place a spend cap I have tried to purchase using it, and I keep being told failed payment

Message 3 of 6
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MI5
Level 94: Supreme
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Registered:

@St77 

A spend cap prevents you from making purchases.

You need to remove the cap to but stuff on your account.

You also need to register for charge to mobile first. 

https://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 6
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St77
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Thanks very much for your help

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MI5
Level 94: Supreme
  • 120514 Posts
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You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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