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Spendcap

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St77
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on ‎18-09-2021 19:10

on ‎18-09-2021 19:10

I put a spend cap on over 24 hours ago, but still can't use it any ideas what I am doing wrong.

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MI5
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on ‎18-09-2021 20:52

on ‎18-09-2021 20:52

@St77 

A spend cap prevents you from making purchases.

You need to remove the cap to but stuff on your account.

You also need to register for charge to mobile first. 

https://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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‎18-09-2021 19:18 - edited ‎18-09-2021 19:21

‎18-09-2021 19:18 - edited ‎18-09-2021 19:21

@St77 

Not sure what you are trying to do?

Read this guide on spend caps  Guide: Spend Caps & Charge to Mobile on O2 

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St77
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on ‎18-09-2021 20:50

on ‎18-09-2021 20:50

Hi and thanks for replying, I spoke with O2 over 24hours ago set in place a spend cap I have tried to purchase using it, and I keep being told failed payment

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MI5
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on ‎18-09-2021 20:52

on ‎18-09-2021 20:52

@St77 

A spend cap prevents you from making purchases.

You need to remove the cap to but stuff on your account.

You also need to register for charge to mobile first. 

https://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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St77
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on ‎18-09-2021 21:05

on ‎18-09-2021 21:05

Thanks very much for your help

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MI5
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on ‎18-09-2021 21:46

on ‎18-09-2021 21:46

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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