Solved: Re: Spendcap

St77 · ‎18-09-2021

I put a spend cap on over 24 hours ago, but still can't use it any ideas what I am doing wrong.

MI5 · ‎18-09-2021

A spend cap prevents you from making purchases.

You need to remove the cap to but stuff on your account.

You also need to register for charge to mobile first.

https://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎18-09-2021

@St77

Not sure what you are trying to do?

Read this guide on spend caps Guide: Spend caps on O2

Veritas Numquam Perit

St77 · ‎18-09-2021

Hi and thanks for replying, I spoke with O2 over 24hours ago set in place a spend cap I have tried to purchase using it, and I keep being told failed payment

MI5 · ‎18-09-2021

@St77

A spend cap prevents you from making purchases.

You need to remove the cap to but stuff on your account.

You also need to register for charge to mobile first.

https://www.o2.co.uk/charge-to-mobile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

St77 · ‎18-09-2021

Thanks very much for your help

MI5 · ‎18-09-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Spendcap

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using phone abroad

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Phone use abroad

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