Spend cap

[Neesy]

Have a 60 pound spend cap on phone but can't use it any help

[Cleoriff · Accepted solution]

@Neesy 

You need to call O2.

Call 202 from your mobile or 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Neesy 

What are you trying to buy?

If wanting to charge to your mobile, you need to register first https://www.o2.co.uk/charge-to-mobile

[TheresaV]

Hi @Neesy did you manage to figure this out?