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Can't make%20phone%20calls but date and messages are fine.

Ying
Level 1: Joiner
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I can't make phone calls or receive phone calls all of a sudden. But the data and messages are fine which means my phone and sim are ok. Please help.

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jonsie
Level 94: Supreme
  • 86954 Posts
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Read through this guide to see if any of this helps

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Other than that then

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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Message 4 of 4
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jonsie
Level 94: Supreme
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  • 5119 Solutions
Registered:

TRy cleaning the sim card @Ying 

Also reboot the phone

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Message 2 of 4
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Ying
Level 1: Joiner
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Thanks. I tried all I can. I can receive & send messages so the sim card is ok.
Message 3 of 4
106 Views

jonsie
Level 94: Supreme
  • 86954 Posts
  • 594 Topics
  • 5119 Solutions
Registered:

Read through this guide to see if any of this helps

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Other than that then

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 4 of 4
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