Speaking with an agent about my bill

[MikeBarnikel1]

So the issue I have is with a barred service due to a change in circumstances, I cannot make an outbound call from my handset to an agent who works for o2 to discuss an arrangement to clear my arrears. Is there a number that can be provided so I can make an outbound call from my barred handset to be able to speak with someone about sorting out my arrears please and thank you 

[MI5 · Accepted solution]

@MikeBarnikel1 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

You can download Skype and call over wifi Guide: A Guide to Skype 

[MikeBarnikel1]

So, how can I phone them from a phone that has been barred from making outbound calls as I have no access to another phone at the moment 

[MI5]

@MikeBarnikel1 

Did you read the last line of my reply?

Guide: A Guide to Skype 

[MikeBarnikel1]

Looks like I’m downloading Skype. I didn’t see that in honesty so that’s my fault. My apologies 

[MI5]

No worries and good luck @MikeBarnikel1