Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 took money from account even tho I paid!!

so after a pretty intense 72hours the O2 app finally gets fixed and I then pay my airtime and device... but the they go ahead and take out a further 30.00 x2 which comes up on my bank statement as pay as you go, even tho I'm on pay monthly so they to...

Resolved! Ordered a tablet and set up account but now says out of stock

Hi I recently set up an account to get a pay monthly samsung tablet for our daughter. All the order went through fine to then receive an email a few hours later stating it was out of stock so trying to source one. Does this mean I will still receive ...

Resolved! Charge for free upgrade

I am really annoyed at 02. I went onto myO2 app and saw I could get a free upgrade before the end of my contractI followed it through and received my new phone but 3 months on got a bill for over £200 because I upgraded early!I was asked for proof li...

Resolved! Spend cap

I want upgrade my a send cap

Resolved! Stolen phone

My phone was stolen

More negative feedback

I posted a message titled negative feedback early this afternoon. A thoughtful community member quickly helped by tagging me and someone called o2simon to get his attention. o2simon seemed eager to help but at the same time there was no acknowledgeme...

Resolved! New Sim not working

Hi, my new SIM not working and you disable my old sim.. I need to activate asap

Resolved! Customer service

Why do O2 not answer their customers Calls .four hours on hold over two days!!!!!!!!think you have my money am going into bank tomorrow to cancel direct debit.

Resolved! Unable to transfer old number to new sim

I have two pay monthly contracts with O2. I wish to close one and transfer the number to the other (new) contract. I normally arrange this through live chat which has disappeared from the o2 site completely. Having cycled through the help and support...

Resolved! Topped up wrong phone number

I. Pay 10 pounds. Month for my phone credit to i have got a new number now is there anyway you could take the credit back and top up my other phone number - Just change the credit number [mod edit: please do not post phone numbers on the public board...

O2

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