Speaking to o2

[LeT]

I really need to speak / live chat / or email o2 about my latest bill (over 13 times higher than any previous bill so I think something has gone wrong) but every time I ring it just cuts me off, I can't find live chat on the website and there only seems to be an email account for making complaints - can anyone help! thanks

[Cleoriff · Accepted solution]

Hi @LeT 

There are numerous numbers for O2 in these guides

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

You have to keep trying.

[Cleoriff]

@LeT 

Just to add this...

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

[LeT]

Thanks, I got through, had to say it was an emergency in the end - which to me it is!

[Cleoriff]

Good news @LeT . Hope you are now sorted