This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Sorry we're fixing a fault on the voucher top up service

Anonymous
Not applicable

on ‎11-05-2015 18:10

on ‎11-05-2015 18:10

This has been ongoing for 4 days now. Can't top up lady gives the error message above. This is a new sim which I bought from tesco. Not sure if that has anything to do with it

Message 1 of 4
1,802 Views
0 Kudos
3 REPLIES 3

Bambino
Level 86: Prestigious
  • 24364 Posts
  • 1058 Topics
  • 3818 Solutions
Registered:

on ‎11-05-2015 18:19

on ‎11-05-2015 18:19

Is it a Tesco sim or an O2 sim? Tesco uses the O2 network, but Tesco is Tesco. Not O2. If it's a Tesco sim you have to top up on the Tesco site.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 4
1,798 Views
0 Kudos

MI5
Level 94: Supreme
In response to Bambino
  • 151690 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎11-05-2015 18:35

on ‎11-05-2015 18:35

Follow the top up instructions on the packet the sim came in.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
1,784 Views
0 Kudos

gindygoo
Level 25: Hard Hitter
  • 1340 Posts
  • 59 Topics
  • 27 Solutions
Registered:

on ‎12-05-2015 09:06

on ‎12-05-2015 09:06

It could also be a faulty sim, either call 202 for contracts (O2 contracts not tesco) or replace the sim for payg! 

 

Charlie. 

Message 4 of 4
1,728 Views
0 Kudos
Top Kudoed Authors
View All
Top