Solved: I can't top up my phone

Anonymous · ‎12-05-2015

Just got a new sim with you I've been trying to top it up all night and this morning but it won't work can I have some advise please? Thanks

MI5 · ‎12-05-2015

There is a batch of fault sim cards going around too so try cs as they might have to send you another one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎12-05-2015

Hi @Anonymous welcome to the forum

have a look at this guide (Scroll down to PAYG)

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

Some people find they need to top up with a voucher first ..but if having problems contact CS on 4445

Veritas Numquam Perit

MI5 · ‎12-05-2015

There is a batch of fault sim cards going around too so try cs as they might have to send you another one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-05-2015

Thank you

Anonymous · ‎12-05-2015

Thank you

Cleoriff · ‎12-05-2015

@Anonymous wrote:
Thank you

You're welcome @Anonymous Hope you get sorted soon

Veritas Numquam Perit

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