Sony Z5 Premium Not on the upgrade list

[Anonymous]

Hi

Not sure if this has been covered or if i have missed something but i went to upgrade to the Sony Z5 Premium today but its not listed as a option. it appears that i can buy one on a new contract but not upgrade to one this seems a bit strange. is this correct or a error with the website.

many thanks  

[MI5]

You have now, but he's already been

[Cleoriff]

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@MI5 wrote:
You have now, but he's already been

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Yes aware thanks...

[jonsie]

As I said in the twilight hours, call them....

[MI5]

Have you called yet @Anonymous

[Anonymous]

Cheers for the info everyone and MI5 no haven't had a chance to ring them yet but will try to soon

[MI5]

Let us know how it goes mate

[Anonymous]

How did it go @Anonymous ?

[Anonymous]

To be honest haven't had an opportunity to get in to a store or ring as have been really busy at work. I have checked the website again and its still not available for upgrade

[Cleoriff]

And yet @viridis got his as an upgrade? I know he had to be persistent...and involved them sending him a code...but I am positive it was an upgrade. If I am wrong I apologise. It must be my high temperature

[viridis]

It was 100% an upgrade, but I had to call, Tbh you're better off calling and speaking to retentions anyway