Sony Z5 Premium Not on the upgrade list

[Anonymous]

Hi

Not sure if this has been covered or if i have missed something but i went to upgrade to the Sony Z5 Premium today but its not listed as a option. it appears that i can buy one on a new contract but not upgrade to one this seems a bit strange. is this correct or a error with the website.

many thanks  

[jonsie]

I would call them on 202 if you aren't getting the option on the website or via My O2. 

[Cleoriff]

Hi @Anonymous I have just looked at my own account so that I could check for you. The Z5 is available to me as an upgrade...but not the Premium..Give CS a ring to check.

http://www.o2.co.uk/contactus

Edited to add... the Premium is showing on the shop pages..

[Anonymous · Accepted solution]

Go Instore & see what they say, you may be able to do it that way instead 

[MI5]

One of our members has just updated to the Z5P so it is definitely available on upgrade.

[viridis]

Wonder who?

[MI5]

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@viridis wrote:
Wonder who?

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No idea

[viridis]

Aahhh,
Just thought tho, originally retentions couldn't see it available for me but then a manager "created a code" to allow me to order it.
Could be same issue kind of,
Call up and do it as said.

[MI5]

Good info.

[Cleoriff]

I never mentioned @viridis. Silly me... didn't realise it was the Z5P (I should have known better I suppose)