Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! First Bill - Billed Twice in the first month why?

First Billed Twice in the first month why? 08th-24thOCT 2013 why is this? Why is it £17.55p rather than what I bought into just £17? VAT? As theres no contact via email for new customers (you have to input a previous Direct Debit date) I'm finding th...

Resolved! sim swap CONFUSED ??

Hi all. my 24 month contract ends in october 13 but i got the one month upgrade so i ordered a samsung galaxy s4 REFURB phone on another 24 month contract yesterday and it arrived today. i was confused when i was reading about the sim swap informatio...

Resolved! Roaming Charges in France

I am plannig a trip to France, and I am a pay monthly customer, so I have 02 Travel. What's worrying me is getting charged for roaming charges. Can anyone please advice me how to avoid these, what things on the phone to turn off etc? ThanksNick

Resolved! data all used up 2 days into period?

I used a bit of video last week so can understand a bit of data use, but my account is showing 400mb used from 21st September, the date my monthly account resets - what has happened?? is there a chance that the data allowance hasn't been reset for my...

Resolved! code for txt message

on the pay and go there was a code to to put in that told you people got your txt message does anyone know it?

Resolved! Anyway to negotiate a contract?

I was looking at a way to negotiate the Lumia 1020 £99 initial charge for the £20 phone plane on refresh. The chat people are not in a position to do this and i don't know what number to call. Honestly, I don't want to have to go to Three but they do...

Resolved! insurance

how can i start an insurance on my phone as i,m sure ive nothing at the moment

Resolved! Why does such a big company as O2 have no way of contacting them by E-mail?

I have been looking on the O2 web site for quite a long time now to try and find a e-mail address to send a question related to my Pay and Go account. I don't want to have to hang on the end of a phone to talk to an advisor (and pay for the privilege...

Resolved! contract

looking for a good deal on a contract!

Resolved! Changing my tariff

Hi, Just wondering if anyone else has had the same problem as me. I called O2 customer services on the 7th May 2013 at 14:30 asking about downgrading my tariff as I do not use all the allowance. I spoke to a nice lady who told to call back after the ...

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