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Someone took a phone on my details...

Anonymous
Not applicable
Hi, someone took phone on my details and now I pay monthly for this person. What Can I do? Please help!
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MI5
Level 94: Supreme
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You need to contact customer service immediately so they can investigate the issue. http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151646 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
You need to contact customer service immediately so they can investigate the issue. http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Wa10
Level 19: Quirky
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@Anonymous Do you mean that you've taken a phone contract out on behalf of somebody else, and they've left you paying the bill? Or is it the case that somebody has, fraudulently, taken out a contract using your details both for the contract/credit check and also the recurring payments?

 

Either way, as @MI5 says give CS a call and I'm sure they will be able to help you out. If it is a fraudulent contract then this will be referred to the fraud team, and it's also worthwhile reporting to the Police/Action Fraud and particularly as they appear to have used your payment details speaking to your bank to notify them as well. If it's a contract you've knowingly taken for a 3rd pary then it's more of an issue as unfortunately being the account holder you are liable for it, however steps can be taken to bar devices and sim as appropriate in order to prevent further costs.

 

Good luck getting it all sorted, let us know how you get on. slight_smile  

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.
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