Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Scam text?

Been paying my bill by direct debit since joining O2 and have received the followingHello , Wayne,We're having troubles verifying your account details.Click below to avoid your services being terminated./www.accounts-o2.co.uk/Is this a scam text as I...

Resolved! Monthly or pay as you go

Hi, I'm on a pay as you go but want to change to monthly, am I better to look online or go into the shop for O2 deals?

error 500 when trying to top up

I've topped up before, but now I just keep getting this error 500. Sucks a lot when your employer is waiting for your call. I then tried to add my phone number to my account thinking that maybe that would help, but even that doesn't work and gives me...

Resolved! Order confirmation emails being sent to o2.co.uk email address

My O2 order confirmation emails are being sent to an o2.co.uk email address which I don't have access to. They are also copied to the email address I use as my My O2 user name, but I don't want them to go to a mailbox which I can't access. Customer s...

Resolved! Requesting a new sim card please

upon taking the simcard out of my mobile the sim has snapped and I need to request a new one to my home address.Misunderstood the use of the community board! (Thought this was a one to one messenger)whoops. Thanks anyway

Resolved! Upgrading while on debt plan

Hello will you allow me to upgrade even though I am on a debt repayment plan registered in court and listed on my credit file reason I ask is my phone died I looked at the website but you say I have to take the phone on credit agreement so doesn't th...

Resolved! Unable to use data and call

Hi, I had sytuation when I been on holiday and my direct debt didn't go trough, O2 blocked my tariff data and calls, when i back from holiday i paid full bill with extra charges and still I can't use data and also calls what should i do now?

Resolved! Migration from 02 pay monthly to 02 Monthly

Hi all, This is my first post, so please be gentle with me if this issue is covered elsewhere on the forum. 2 months ago, I bought a new phone and opened a new 02 Pay Monthly contract. My current 02 Pay Monthly contract is due to run out at the end o...

Resolved! Do I HAVE to top up on Payg phone?

I bought a Payg phone on the websiteJust wondering, do I HAVE to top up?I had to choose a Payg tariff - but didn't have to pay anythingAm I missing something?Thanks

Resolved! Can I use O2 PAYG phone on Giffgaff?

I want to buy the Sony Xperia Xa on PAYGI want to use on GiffgaffWill I get a phone that is unlocked - or at least so I can use on Giffgaff?Thanks

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