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Anonymous
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Snack Games

Been charged £35.88 over 3 months for some subscription I never sign up for. I'm 42 I don't play games online especially when games are free games on app store.

I thought these telephone subscription and text STOP to unsubscribe scams ended in the 00s. Left voice mail for them return my money. Else I'll bring the rain hard down on them as I'm one stubborn son on a ****** with principles.

Also O2 have the ability to block these subscriptions but they choose not to make it the default. Since the majority of people would want this as default, clearly O2 is making money from these scams also.
Posts: 99,130
Topics: 765
Registered: ‎14-01-2013

Re: Snack Games

[ Edited ]

Hi @Anonymous Follow the advice in this link https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

Also though it's annoying some people are actually willing to sign up to these services. They can usually be accessed by clicking on a link via FB...

Details here on how to cancel https://www.online-help.co.uk/. Also ask for a refund..

*The Game Is On*

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Posts: 115,751
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Snack Games

A number of threads on here already.
https://community.o2.co.uk/t5/Other-Products-and-Services/Snack-Games-Scam-Text/m-p/1050985/highligh...

https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games-premium-subscription/m-p/1074320/highlight/tru...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 16,906
Registered: ‎31-03-2010

Re: Snack Games

I'm not sure if O2 does have the ability to block these subscriptions, @Anonymous, but even if they did they probably wouldn't, as even though it's not you're cup of tea, some people do willingly subscribe. To block them would be censorship, so it's up to the customer to regulate his/her self.

I DO NOT WORK FOR O2



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Posts: 115,751
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Snack Games

I've got a premium rate bar on my accounts and touch wood, so far, not been bothered by these scammers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Snack Games

They apparently do have a block an mine apprently has been applied. The people that sign up to these subscriptions are the exception so it should be them that call up to unblock than everyone else after they have had their money stolen. 

Posts: 115,751
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Registered: ‎04-04-2012

Re: Snack Games


@Anonymouswrote:

The people that sign up to these subscriptions are the exception so it should be them that call up to unblock than everyone else after they have had their money stolen. 


100% agree

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 16,906
Registered: ‎31-03-2010

Re: Snack Games

I 100% agree as well, but that's obviously not O2's policy, and the Premium Rate bar you put on was instigated by yourself, yes? Not only that, but this bar you have is the first time I've ever heard that anyone could do that. It certainly isn't something that O2 widely advertises.

I DO NOT WORK FOR O2



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Posts: 115,751
Topics: 571
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Registered: ‎04-04-2012

Re: Snack Games

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,052
Topics: 580
Solutions: 4,249
Registered: ‎04-01-2009

Re: Snack Games

I always thought premium bars were for.outgoing  calls? That bar is on by default though.

What have we available always said?  Two Step verification!