Slow from switching from 3g to 4g

[TH82]

After some advice which I'm finding frustrating since joining o2.

Where 02 4G coverage is not available, obviously the phone switches to 3G - However I've found when I am in a 4G area it takes along time to switch from 3G to 4G (Most noticeable when driving through different areas) 4G just doesn't kick back in as quick as what I think it should when available. The phone seems quite happily to stay in 3G.

The only solution is to go in flight mode to get 4G back.

Any advice?

[MI5]

@TH82 

Qhat phone are we talking about as some lower end phones are just slower at doing things?

[TH82]

Apple iPhone X

[MI5]

OK, so that shouldn't be slow at all. Are you on the latest firmware?

[TH82]

Yep I am indeed!

Do you think requesting new data settings may help?

[MI5 · Accepted solution]

You could try resetting the network connection and restarting the phone but a sim swap might also help if it's caused by a network issue.

[TH82]

Great, ill do that and if it doesn’t work, try a sim swap. Thanks!

[MI5]

Good luck