Roaming in croatia

[Vince_and_Helen]

I cannot get mobile data in croatia. I note my account says pay as you go but actually i have a monthly account - is this the problem

[Cleoriff]

Hi @Vince_and_Helen 

Croatia is in the Europe Zone so you should be able to roam as you do in the UK with no extra charges

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe 

Obviously this is within existing tariff limits, so hopefully you still have data?

When you use data in our Europe Zone it will come out of your allowance, just like it would at home.

If you go over your total data allowance in our Europe Zone, you can add a Bolt On - the options and cost are the same as if you were in the UK. If you add a Bolt On and don’t use all the data before heading back to the UK, you’ll still be able to use it when you get home. And if you add a Bolt On in the UK, you’ll also be able to use it in our Europe Zone.

I would give customer services a call (not live chat) and ask if there is a Roaming bar on your account?

Guide: How to find help & contact O2 

[MI5]

@Vince_and_Helen 

Turn off and remove SIM card for 5 mins. 
Replace sim and turn on and see if phone asks for account type. If so, choose post pay. 
If not, go to your network settings and find data apn. Change the username to "mobile.o2.co.uk" and the password to "password"

[Martin-O2]

Any update on this one @Vince_and_Helen? Have you got roaming working or do you still need help with this one? 

[Vince_and_Helen]

I have just returned and the phone works fine here but at no time for a week did i have any data services - i did take the sim out and try the above options - no joy!

[MI5 · Accepted solution]

It must be a restriction on your account then, so you need to call customer service on 202

[Vince_and_Helen]

Will do thanks

[MI5]

You're welcome.

[Martin-O2]

Keep us posted @Vince_and_Helen and let us know if you need further help!