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Sky O2 SIM Airtime Contract

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Beni
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on ‎02-09-2021 07:36

on ‎02-09-2021 07:36

Hi Sky have sent me a new SIM card to save me money on my airtime bill. They have advised it is an O2 sim and that I can swap to this but keep my device plan with O2. Is this correct?

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MI5
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on ‎02-09-2021 07:47

on ‎02-09-2021 07:47

@Beni 

No, that's complete rubbish.

Although Sky use O2 network they are totally independent.

You would need to cancel with O2 and switch to a Sky tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152520 Posts
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Registered:

on ‎02-09-2021 07:47

on ‎02-09-2021 07:47

@Beni 

No, that's complete rubbish.

Although Sky use O2 network they are totally independent.

You would need to cancel with O2 and switch to a Sky tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Beni
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on ‎02-09-2021 08:16

on ‎02-09-2021 08:16

Thank you @MI5 Do you know if it’s possible to cancel the airtime contract with O2 but keep the device contract? thanks

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MI5
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In response to Beni
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on ‎02-09-2021 08:24

on ‎02-09-2021 08:24

No sorry @Beni 

That's not possible either.

To move to Sky you would have to pay off the device plan first. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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