cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade Returns

Blamelouis1
Level 1: Joiner
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all 

I upgraded to an Xperia 1 iii last week after paying off my previous device and couldn't get on with the xperia so for the first time in 20 years of being an 02 customer I contacted o2 to return the phone.

They sent me out a jiffy bag with Ingram micros address on it and I returned it last Thursday (I have proof of postage).

Just wondering how long they take to acknowledge receiving the device.

Thanks

Message 1 of 9
299 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 126922 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Blamelouis1 

Usually takes at least 2 weeks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
288 Views

Blamelouis1
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Cheers ...that explains the silence from o2.

Message 3 of 9
258 Views

jonsie
Level 94: Supreme
  • 86781 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

Probably lay on the returns floor waiting for someone to get off their backside and scan it back into stock

It really shouldn't take this long to be credited back

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 4 of 9
247 Views

Blamelouis1
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:

They took the money within 10 minutes, so some things get done quickly.

Message 5 of 9
242 Views

jonsie
Level 94: Supreme
  • 86781 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

That's because it's automated

A human being is needed to open the post!

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 6 of 9
240 Views

madasaf1sh
Level 66: Unequalled
  • 5395 Posts
  • 32 Topics
  • 1705 Solutions
Registered:

Also remember there is a lack of drivers to deliver parcels into depots and onto customers to be opened and processed...  

 

I doubt someone is sat on there **** being lazy, it will be in a queue to be processed....  If people dont like buying online goto the shop its that simple...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 7 of 9
238 Views

jonsie
Level 94: Supreme
  • 86781 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

You've obviously never seen the returns department...

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 8 of 9
233 Views

Blamelouis1
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Wasn't available in shop.

Message 9 of 9
216 Views