I upgraded to an Xperia 1 iii last week after paying off my previous device and couldn't get on with the xperia so for the first time in 20 years of being an 02 customer I contacted o2 to return the phone.
They sent me out a jiffy bag with Ingram micros address on it and I returned it last Thursday (I have proof of postage).
Just wondering how long they take to acknowledge receiving the device.
Usually takes at least 2 weeks.
Also remember there is a lack of drivers to deliver parcels into depots and onto customers to be opened and processed...
I doubt someone is sat on there **** being lazy, it will be in a queue to be processed.... If people dont like buying online goto the shop its that simple...