cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade Returns

Blamelouis1
Level 1: Joiner
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all 

I upgraded to an Xperia 1 iii last week after paying off my previous device and couldn't get on with the xperia so for the first time in 20 years of being an 02 customer I contacted o2 to return the phone.

They sent me out a jiffy bag with Ingram micros address on it and I returned it last Thursday (I have proof of postage).

Just wondering how long they take to acknowledge receiving the device.

Thanks

Message 1 of 9
1,060 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 149748 Posts
  • 641 Topics
  • 28524 Solutions
Registered:

@Blamelouis1 

Usually takes at least 2 weeks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 9
1,049 Views

Blamelouis1
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Cheers ...that explains the silence from o2.

Message 3 of 9
1,019 Views

jonsie
Level 94: Supreme
  • 94220 Posts
  • 611 Topics
  • 7019 Solutions
Registered:

Probably lay on the returns floor waiting for someone to get off their backside and scan it back into stock

It really shouldn't take this long to be credited back

Message 4 of 9
1,008 Views

Blamelouis1
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:

They took the money within 10 minutes, so some things get done quickly.

Message 5 of 9
1,003 Views

jonsie
Level 94: Supreme
  • 94220 Posts
  • 611 Topics
  • 7019 Solutions
Registered:
Message 6 of 9
1,001 Views

madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

Also remember there is a lack of drivers to deliver parcels into depots and onto customers to be opened and processed...  

 

I doubt someone is sat on there **** being lazy, it will be in a queue to be processed....  If people dont like buying online goto the shop its that simple...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 7 of 9
999 Views

jonsie
Level 94: Supreme
  • 94220 Posts
  • 611 Topics
  • 7019 Solutions
Registered:
Message 8 of 9
994 Views

Blamelouis1
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Wasn't available in shop.

Message 9 of 9
977 Views