Solved: Simswap help

Anonymous · ‎11-07-2017

I did a simswap to transfer my pay as you go number onto my new pay monthly sim. After 24hours after the confirmation text i went to live chat to ask if there was a problem. The helper said they had created a query and it would be fixed within 4 hours. Still nothing has happened and my old sim is still active.

MI5 · ‎12-07-2017

Call customer service from a landline http://www.o2.co.uk/contactus
You'll get a better response.
Make sure it was this form you used to
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎12-07-2017

Call customer service from a landline http://www.o2.co.uk/contactus
You'll get a better response.
Make sure it was this form you used to
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Simswap help

Travel bolt on

using phone abroad

My contract ***********

Phone use abroad

Pay may existing bills