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Simswap help

Anonymous
Not applicable

I did a simswap to transfer my pay as you go number onto my new pay monthly sim. After 24hours after the confirmation text i went to live chat to ask if there was a problem. The helper said they had created a query and it would be fixed within 4 hours. Still nothing has happened and my old sim is still active.

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MI5
Level 94: Supreme
  • 119498 Posts
  • 605 Topics
  • 17419 Solutions
Registered:
Call customer service from a landline http://www.o2.co.uk/contactus
You'll get a better response.
Make sure it was this form you used to
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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MI5
Level 94: Supreme
  • 119498 Posts
  • 605 Topics
  • 17419 Solutions
Registered:
Call customer service from a landline http://www.o2.co.uk/contactus
You'll get a better response.
Make sure it was this form you used to
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
461 Views