Not sure what you are asking but sounds like you need to contact O2 directly
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
