Solved: Re: Sim

Wadey · ‎09-06-2022

I have just upgraded my phone and has been delivered today. I've been told my current sim is not 5g ready so I will need to use my new sim. My new sum hasn't arrived with my phone. Will it come later? Or do I need to order it separately?

MI5 · ‎09-06-2022

@Wadey

You need to ask O2 to send one or pop into your local o2 store to get one.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-06-2022

@Wadey

You need to ask O2 to send one or pop into your local o2 store to get one.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Wadey · ‎09-06-2022

Thank you.

I'm currently in a queue waiting to speak to them. I've been on hold for nearly 2 hours with them in the last 2 days - just to get a new phone. Pretty annoyed I'm having to call them again to get something they said they would send.

Appreciate the help though

O2

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