Solved: Sim upgrade

Sim9 · ‎17-06-2021

I have just upgraded my sim but I clicked keep using my sim ans just finished and it’s said my sim would be with me tomorrow when I didn’t want a new sim I need to keep my one

gmarkj · ‎17-06-2021

That is just an automatic message.
If you clicked the "use my current sim" option then your current one will continue and your new tariff will be on that.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎17-06-2021

That is just an automatic message.
If you clicked the "use my current sim" option then your current one will continue and your new tariff will be on that.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎17-06-2021

The sim you are being sent is a blank 5G sim

If you need a 5G sim then you need to sim swap, otherwise carry on with your current sim

How to sim swap here

Guide: Sim Swap: a mini guide 2017 update

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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