Solved: Sim swap

CG73 · ‎05-11-2021

Help! I finally upgraded my iPhone 7 yesterday to a 12 which meant a new sim (5g).

old one turned off immediately but I’ve still got no device on the new phone 24 hours later!!

I’ve turned it off and on again ……

gmarkj · ‎05-11-2021

Did you follow the instructions on the sim card or in the guide below @CG73 ?

If yes then it sounds like you will need to speak to customer services.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎05-11-2021

Did you follow the instructions on the sim card or in the guide below @CG73 ?

If yes then it sounds like you will need to speak to customer services.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2