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Sim swap

Kt2681
Level 1: Joiner
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New phone and new sim. So done sim swap about 4 hours ago but still unable to make calls or texts.  This is now becoming a problem as only phone in the house plus used for work.  How long does a sim swap take?

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MI5
Level 94: Supreme
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@Kt2681 

Anything up to 24 hours but usually quicker.

Keep rebooting your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120693 Posts
  • 605 Topics
  • 18166 Solutions
Registered:

@Kt2681 

Anything up to 24 hours but usually quicker.

Keep rebooting your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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