Sim swap?

[Anonymous]

I requested a sim swap as have a new phone. My old sim has been disabled. The pin to unlock new nano sim is not working. So now without a phone. Can't find anything on O2 site to help and no one to ask. How do I activate my new sim? Any help much appreciated. Thanks. 

[Anonymous]

Thanks I will do that. Thank you

[Anonymous]

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@MI5 wrote:
He does. It needs unlocking from Vodafone.

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That comment came after I posted my previous comment which is now edited 

[Anonymous]

Thank you for responding. I make a few calls tomorrow... Thank you

[MI5]

I’ve bought a device locked to Vodafone from a third party – how can I unlock it?

If you’ve bought a device locked to Vodafone from a third party, you can either join us as a new customer, or get the device unlocked to use on another network.

If you received your device from a friend or family member they will need to request the unlock code on your behalf.

Otherwise, we can only unlock your device when we’re sure it belongs to you. The best way to confirm this is by getting a free Pay as you go SIM online or in store and using it for 30 days – a necessary step to guard against fraudsters. You’ll then be able to complete the form to request a network unlock code (NUC), which we explain here

http://support.vodafone.co.uk/Setting-up-and-using-your-device/Unlock-your-phone/81196967/I-ve-bough...

[Anonymous]

Good luck @Anonymous & do update us with how you get on 

[Anonymous]

Thanks all. This is my first post in a forum. I bought my daughters phone and her contract is in my name. So hopefully I should manage to unlock it. My kids have better phones than me! Really appreciate your help 😀

[MI5]

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@Anonymous wrote:

My kids have better phones than me! 😀

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Same here 

Welcome to the forum

[Anonymous]

Welcome to the forum @Anonymous now you will be down with the kids

[Cleoriff]

Hi @Anonymous Bit late to the party....(PC problems ) I add my welcome to the others. If you want to stick around... then feel free to introduce yourself here. http://community.o2.co.uk/t5/Welcome-News/Introduce-yourself-on-the-O2-Community/m-p/1017674#M18901

It's great to have new members...:smileywink: