Sim swap?

[Anonymous]

I requested a sim swap as have a new phone. My old sim has been disabled. The pin to unlock new nano sim is not working. So now without a phone. Can't find anything on O2 site to help and no one to ask. How do I activate my new sim? Any help much appreciated. Thanks. 

[Anonymous]

Do you have the new sim in your new or current phone? Keep re booting the phone until you get signal. If nothing happens by tomorrow then call cs 

[Anonymous]

Hey. I have a new nano sim for a new phone. I get to'sim network unlock pin' when I put the code in it says unsuccessful. Thanks

[Anonymous]

If you are doing a sim swap, you do not need to put in an unlock pin. 

Are you wishing to unlock the phone or swap your number & tariff to a new sim

[Anonymous]

Thanks for responding. Keeping phone number and tariff. Just changed to a phone which needs nano sim. On the live chat last week O2 said the code would be 0000. 

[Anonymous]

Me new phone was my daughters old Vodafone phone. Could that be the problem?

[MI5 · Accepted solution]

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@Anonymous wrote:

Hey. I have a new nano sim for a new phone. I get to'sim network unlock pin' when I put the code in it says unsuccessful. Thanks

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This means your phone is locked to another network.

You need to contact that network for your phone unlock code.

[Anonymous]

Deleted by me

[Anonymous]

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@Anonymous wrote:
Me new phone was my daughters old Vodafone phone. Could that be the problem?

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Yep looks like it 

[MI5]

He does. It needs unlocking from Vodafone.