Sim only

[50]

I currently pay for two sims on my account and the one for [Edited] isn’t working . Can I request a new sim for the above number ? 

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[MI5]

@50 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or go in store with photo ID.

Guide: How to find help & contact O2 
Thanks

Flagged for number

[Oxonian]

@50 

You can do a SIM-swap by visiting your local O2 retail store :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

Please remember to take photographic identification with you. 

[MI5]

Amazing