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Sim only new customer

RoyBannister
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hiya I order a 18 mouth sim only contact over a week ago and I’ve had nothing back only 1 email saying to confirm my email address only  dose anyone no how long it takes for a new customer 

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MI5
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@RoyBannister You may have been referred for credit or identity checks so best to call customer services to check your status http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@RoyBannister You may have been referred for credit or identity checks so best to call customer services to check your status http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
Sounds like a credit check referral but did you receive any emails to confirm the acceptance. Might have been in your spam folder
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EmilieT
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Good morning @RoyBannister, and welcome to the forum Wave 

 

Did you hear anything further on your order, or found out more at all? It'd be great if you could let us know how you're getting on, and if you need some more help with this slight_smile

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RoyBannister
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Hiya I done a online chat with o2 last night and asked how long it’s going to take they said ASAP but still don’t no what’s going on??????
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EmilieT
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@RoyBannister If you'd like I can get someone on my end to double check this for you? I'll send you a Private Message to get a few more details first slight_smile 

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RoyBannister
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Thank you that would be great
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EmilieT
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Good morning @RoyBannister, and thanks for sending me the additional info I needed yesterday! I've just heard back from the gurus who told me they've looked into it, and you will now receive your SIM within the next 1-2 days slight_smile 

 

If you need anything else, please don't hesitate to let us know here or send me a Private Message!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Cleoriff
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Well done @EmilieT  wink

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RoyBannister
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Thank you for your help @EmilieT
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