Solved: Sim not working

Jmcg · ‎12-12-2022

Hello I have done a sim swap and had it arranged for today. My number has been updated and has been changed to O2 but still not able to use the sim to call or receive calls. Any help please?

MI5 · ‎12-12-2022

@Jmcg

Keep rebooting phone.

It can take up to 24 hours to fully change over.

If needed, you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-12-2022

@Jmcg

Keep rebooting phone.

It can take up to 24 hours to fully change over.

If needed, you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎12-12-2022

@Jmcg Did you follow this guide: SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2

MI5 · ‎12-12-2022

@Jmcg

A sim swap is for O2 to O2.

As you appear to be porting in, the process is described in this guide Guide: Migration & porting into O2

However, from what you say it all appears to be happening anyway, so hang tight and contact O2 tomorrow if rebooting doesn't help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎13-12-2022

Hi @Jmcg did the port go through?

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