Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Multisave discounts on existing contracts

I got phones for two of my children previously, one through an o2 store, the other online. Having just got one for my third, I've learnt about the multisave discount. I don't understand why this is only offered for new contracts. Is there any way of ...

Resolved! O2 Roaming - how do I know how much of my 25GB I have used whilst abroad?

I am currently roaming in Spain and have a 25 GB limit. I have used 23 GB of my total internet, however I am not sure which part of this was used roaming and in the Uk. Could someone help please?

Resolved! Bill higher than expected (with Virgin Media)

I changed my Virgin Media plan to one that includes an O2 sim (which I did not need, but decreased the total price).I was told my O2 bill would be £10 a month, but every month (not just the first month) it is £11.17. I do not even use the sim. Why?

Resolved! Account

Hello I have a problem with my account and phones dosent Network. I have unpaid bill please help me . I want to stay in 02. I can pay today .

Resolved! Credit rating - unclassified payment

I have been with O2 for a number of years, and in February did the usual upgrade. No payments were missed, everything went as usual. Something was clearly processed incorrectly by O2, as in February there is a change to my credit report with it sayin...

Resolved! Direct debit

Can someone please tell me if possible, how to setup a direct debit with my credit card? Thanks

Resolved! Stop purchases on my contract

Hi I wondered if someone would advise me..I have a contract in my name for my daughter. The problem is her son keeps buying games ect with her permission to stop him nagging. It's beyond a joke now as it's often 70 pounds or more each month. Is there...

Resolved! S22 Pay monthly offer

Noticed on the o2 site that the S22 current has a £250 offer on Do these offers only apply to phone purchases online? I always prefer to buy my phone instore. Seems a good deal while it lasts

Resolved! Address database

Hi, does anyone know how often o2 update their address database from royal mail. My address has only been on the royal mail website a couple of weeks but it's not showing up on the o2 website and stopping me ordering as you can't enter it manually ei...

I thought I had 6 months free Disney plus with my new plan upgrade?

Can you advise how I go about redeeming my 6 month free disney plus with my new contract?

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